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Configuring Email Notifications

In this document

Overview

Configuring the email notifications consist of followed steps:

  • Adding a working email address to get the notifications

  • Select the event types that you want to be notified

  • Select All Customers or a set of customers related to this notification

Note
 DefensX e-mail notifications will be sent from [email protected] address. It should be whitelisted on your e-mail receive rules to always get the e-mails.

E-mail format

If you’re using a PSA tool that has a module like service ticket integration via incoming e-mails (ConnectWise Manage etc.), you may want to setup custom rules based on the e-mail subject.

A user request notification e-mail subject line follows the rule: DefensX - New User Request - COMPANY

For example, if the company name is Example the whole subject line will be DefensX - New User Request - Example. You can use this information to create specific rules inside of your PSA tool.

Testing

After configuring the e-mail notification channel, you can click on the three dots icon under the Actions section of the list of notifications and click on the Send Test Message link. In this way, you can test the integration channel before getting the real events from the system.