Configuring Email Notifications

Configuring the email notifications consist of followed steps:

If you’re using a PSA (Professional Services Automation) tool that supports service ticket creation via incoming emails (e.g., ConnectWise Manage), you may want to set up custom rules to process DefensX notifications more effectively.

DefensX user request emails follow a predictable subject format: DefensX - New User Request - COMPANY

For example, if the company name is Example, the subject line will be: DefensX - New User Request - Example. You can use this pattern to define custom routing or filtering rules in your PSA system, enabling seamless ticket creation or tagging based on the company name.

Once you’ve configured an email notification channel in the DefensX portal, you can verify it using the built-in test feature:

This allows you to confirm the setup and ensure proper delivery before live events start triggering notifications.

If your mail server applies strict filtering rules, DefensX notifications may be blocked or end up in the spam folder. To ensure reliable delivery, whitelist the following IP address on your email server:

Allowing this IP will ensure that all notification emails from DefensX are delivered successfully to your inbox or processing system.