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DNS & Web Filtering Q&A
DefensX extension is blocking a site even though it is set to allow and there is a custom URL group allowing access as well on the admin portal side.
Some websites can create false positives with ad blocker rules. For this reason, every Adblocker has a feature to bypass for a website.
It is possible to left-click on the DefensX extension icon, disable the Adblocker (image 1), and click the refresh icon on that page (image 2)