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LicensingIn this document
DefensX Usage & Active Billing PolicyActive Utilization BillingBilling is calculated strictly on real-time activity within any given month. There is no pre-purchased pool of licenses. Devices and users that show no activity or send no telemetry signals during a calendar month simply do not generate charges and are not billed. Device Pairing & Standalone Endpoints
Data Retention & Record PurgingTo preserve log continuity and meet compliance audit requirements, inactive records are retained temporarily before permanent deletion, completely independent of billing status:
How can I see the license consumption?In your MSP console, click on to the Customers and then click on the Usage/Report button.
Detailed consumption will be listed as follows. You can export the consumption details in excel format.
Can I use different subscription packages for the same customer?Yes, that is possible. You can attach licenses automatically to different user groups. Go to Management/Settings —> Subscriptions and you can attach subscriptions based on user groups. Any new member of the attached group will automatically be assigned related subscription.
If I define a trial account, do I need to convert it to an active subscription manually?You can always manually change the subscription type from in_trial to active anytime during the trial period. If you don’t do that at the end of the trial period it will be automatically converted to an active subscription. How can I attach a subscription to a customer?In your MSP console click on the Customers on the left menu and then click on to the Add Subscriptions box.
and then click on "Add Subscriptions" button.
How can I attach a subscription to a user group?In your customer’s tenancy, go to Management/Settings —> Subscriptions
click on Manage button. You will be able to add new subscription types:
Why switch to Core+ ?Core+ brings zero-trust file management capabilities. You will be able to control what type of files can be uploaded or downloaded to certain websites. Also, it is possible to define which user groups can upload or download files. Core+ comes with an embedded sandbox, which let’s you to apply policies based on filetypes (mime-type) What are the package details and differences?
How can I delete a customer?You can inactivate a customer with following steps. The customer will not be able to login to the service, and billing will stop.
From your DefensX backend, click Customers
Click Edit for the customer you want to inactivate and save the changes by clicking update changes button.
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